You Don’t Have Weaknesses, Just Overdone Strengths
The theory of overdone strengths
Why thinking negatively isn’t always a bad thing
Contrary to what you've always been told, thinking negatively can very much be a good thing.
Tips for managing seasonal workers
During the Christmas holiday season, businesses of many types employ seasonal or casual workers to meet extra demands. Often these workers are hard-working young people who have travelled from overseas, bringing with them their own language and culture. This international melting-pot makes for a fun and productive work environment, although it can...
8 Reasons Why You Should Outsource
Outsourcing ‘business as usual’ tasks can bring focus and efficiencies your business needs in order to succeed in today’s fast paced environment. A new level of agility and access to quality analytics and expertise can be brought into your business. To get ahead of the competition, consider outsourcing.
How to Start a Private Label: A Chat with Sarah Ferrence of Mod. Merchant
Have you ever considered selling private label products? If so, keep reading. For this post, we caught up with Sarah Ferrence, the founder of Mod. Merchant, a firm that helps retailers and wholesalers adapt and grow their businesses in the new era of retail.
Get Your Staff Ready for Cloud-Based Software
Shifting data, systems and the inner workings of a business onto the cloud can be a big move. However, it’s hard to stay away from the cloud these days; the applications of cloud-based software are seemingly endless.
7 Examples of Good Customer Service in Retail (and How to Apply Them to Your Stores)
While there are many things that can affect the in-store experience (e.g. products, prices, store environment, etc.) customer service is always going to be one of the top factors that impact how shoppers perceive your brand.
How to Train, Manage and Motivate Part-Time Retail Staff
There were almost 5 million retail sales jobs in the U.S. in 2016. Those workers, both full- and part-time, represent a sizeable chunk of the workforce, and they’re also a key component to every growing retail business. (post by Alexandra Sheehan)
How to Prevent and Handle Internal Theft in Retail Stores
When thinking about threats to your retail store, shoplifting is probably number one, right? The idea of someone swiping hundreds of dollars of products into a giant bag and walking out with them is horrifying, isn’t it? (post by Cara Wood)
The Retailer’s Guide to Cashier Training: Getting People up to Speed with Your POS
Perhaps the most important part of retail is the moment of the transaction — when money transfers from the customer to the cashier. (post by Cara Wood)
Women in Tech – It All Adds Up!
Recruiting more women into roles within the technology sector continues to be to a major challenge for employers. In the UK technology sector, only 15% of people working in STEM roles are female, and women hold only 5% of tech leadership positions.
How to recognize and prevent sexual harassment in your office
The Harvey Weinstein scandal is back in the news this week – and it’s a reminder that we should seriously think about how we recognize and prevent sexual harassment in the workplace.
Learn how to create business values in just 5 simple steps
When it comes to creating a vibrant company, values are absolutely foundational – in fact, they’re one of the most visible aspects of any company culture.
Handle conflict like a pro: essential team conflict management examples and tips
Conflicts are inevitable, even in the most engaged of workplaces. Regardless of the source of the conflict, if they are left unresolved, conflicts can quickly impact employee morale and productivity.
Are employee benefits the key to attracting and retaining employees?
Free healthy meals at work, discounted travel, opportunities for personal development and study, flexible working, and paid time off for volunteering – these are just some of the compelling employee benefits that leading company’s offer.
How to Deal with Difficult Customers: Nine Proven Tips for Retailers
Dealing with difficult customers can be… well, difficult, but it doesn’t have to be. With the right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed.
The Power of Customer Success
Customer Success is one of the most important strategic priorities at Spotlight Reporting. The more we learn about Customer Success principles, strategy and practice, the more we can see the powerful resonance this could have for accountants in practice.
4 Essential employee engagement trends for 2018
Creating a highly-engaged workforce and a thriving workplace continues to be a major focus for all HR managers. And the reason is simple.
My take on bookkeeping/BAS agents myths!
So does your bookkeeper need to be a BAS agent?
Entrepreneurial DNA
Lessons learnt from growing up in a family business.
Boost Employee Productivity: 10 Secrets Your Staff Want Managers to Know
Are you struggling to motivate your employees? Do you constantly chase after them to get their timesheets in on time or wonder why they aren’t more focused or driven? Is absenteeism, poor morale and failure to meet targets a common occurrence?
Accounting 101 – the very minimum you should expect from your tax accountant
What should your tax accountant be doing? What is your responsibility? How do you know if they've got it right?
Is your business SuperStream compliant?
SuperStream, the new electronic reporting and payment for superannuation, starts for all businesses with employees from the 1 July 2016. Do you understand what you need to do to avoid a hefty ATO fine? This article will make it clear.
Staff Changes
To be the best our staff need to be the best
When a contractor isn’t a contractor
Just because an employer says you're a contractor it may not be so.
Tattoo you! Do employers have the right to ban body piercing and visible tattoos?
Back in the day, tattoos were the province of sailors, prisoners, truck drivers and goths. Nowadays it seems like every twenty-something has one. But does one have the right to display one’s body art at work?
Solving The Procrastination Problem
Many of us procrastinate, but how many of us are chronic procrastinators? Negatively affecting not only our own performance but the people we work with.
5 Ways to Help Your Team Master the Work-Life Balancing Act
For more than 85 percent of males and 66 percent of females in the United States, the workweek extends longer than 40 hours.
Don’t Fall into the Trap! Three Myths About Finding Great Leaders
So much reading on the internet today revolves around what makes a good leader, what characteristics a good leader has, and ultimately, how to be a good leader.
Top 10 Tips For Happy Employees
The level of employee retention within a business is always a good testament to the management team.